CCS Executive

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CCS Executive Interview Questions and Answers

Updated 19 Jan 2022

Q1. How would resolve the customer query if your facing a vulnerable customer

Ans.

I would handle the query with empathy and patience, ensuring their needs are met.

  • Listen actively and attentively to their concerns

  • Acknowledge their emotions and validate their feelings

  • Provide clear and concise information

  • Offer support and assistance in finding a solution

  • Follow up to ensure their satisfaction

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