CCS Executive
CCS Executive Interview Questions and Answers
Updated 19 Jan 2022
Q1. How would resolve the customer query if your facing a vulnerable customer
Ans.
I would handle the query with empathy and patience, ensuring their needs are met.
Listen actively and attentively to their concerns
Acknowledge their emotions and validate their feelings
Provide clear and concise information
Offer support and assistance in finding a solution
Follow up to ensure their satisfaction
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