CCA Interview Questions and Answers

Retail involves the sale of goods or services to consumers through various channels such as brick-and-mortar stores, online platforms, and mobile apps.

• Retailers purchase products from manufacturers or wholesalers and sell them to consumers at a profit.

• Retailers often use marketing strategies to attract customers and increase sales.

• Retail can be divided into different categories such as e-commerce, department stores, specialty stores, and discount stores.

• Customer service plays...read more

E-commerce refers to the buying and selling of goods and services online.

• E-commerce allows businesses to reach a wider audience and operate 24/7

• Examples include Amazon, eBay, and Shopify

• Payment methods include credit/debit cards, PayPal, and digital wallets

• Security measures such as SSL encryption and two-factor authentication are used to protect transactions

BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party provider.

• BPO services include customer support, technical support, data entry, and back-office operations.

• Companies outsource these services to reduce costs and focus on their core competencies.

• BPO providers are usually located in countries with lower labor costs, such as India and the Philippines.

• BPO industry is expected to grow due to globalization and advancem...read more

Cross selling is the practice of selling additional products or services to existing customers.

• Cross selling involves offering related or complementary products to customers who have already made a purchase.

• It can help increase revenue and customer loyalty by providing a more comprehensive solution to the customer's needs.

• Examples of cross selling include a fast food restaurant offering fries with a burger, or a car dealership selling insurance or extended warranties with a v...read more