Business Sales Executive Interview Questions and Answers

When a customer is angry, I manage the situation by actively listening, empathizing, apologizing, and offering a solution.

• Listen attentively to the customer's concerns and let them vent their frustrations.

• Show empathy by acknowledging their feelings and assuring them that their concerns are valid.

• Apologize sincerely for any inconvenience caused and take responsibility for the issue.

• Offer a solution or propose alternatives to resolve the problem and meet the customer's needs.

• F...read more

To convince a customer, understand their needs, offer solutions, build trust, and provide excellent customer service.

• Listen actively to the customer's needs and concerns

• Offer tailored solutions that meet their specific needs

• Provide social proof through testimonials and case studies

• Build trust by being transparent and honest

• Provide excellent customer service throughout the sales process and beyond

Sales is the process of persuading and convincing potential customers to purchase a product or service.

• Sales involves building relationships with customers and understanding their needs.

• It requires effective communication and negotiation skills.

• Sales professionals use various techniques such as cold calling, presentations, and demonstrations.

• Successful salespeople focus on providing value and solving customer problems.

• Sales is a dynamic and competitive field that requires con...read more