Business Operations Lead Interview Questions and Answers

KPIs are Key Performance Indicators that measure the success of a business or project. They are quantifiable and help track progress.

• KPIs are specific metrics that are used to measure the success of a business or project

• They should be quantifiable and directly related to the goals of the business or project

• Examples of KPIs include revenue growth, customer satisfaction, and employee turnover rate

• KPIs should be regularly monitored and analyzed to track progress and make necessa...read more

Justification can be provided through data analysis and clear communication of benefits.

• Gather relevant data to support the decision

• Analyze the data to identify key benefits and potential drawbacks

• Communicate the benefits clearly to stakeholders

• Address any concerns or objections raised by stakeholders

• Provide a clear plan for implementation and ongoing evaluation

• Example: Justifying a new software system by demonstrating increased efficiency and cost savings

• Example: Justifying ...read more

Shrinkage and attrition are calculated by dividing the total number of lost hours by the total number of scheduled hours.

• Shrinkage refers to the time lost due to factors such as breaks, meetings, and training sessions.

• Attrition refers to the loss of employees due to resignation, retirement, or termination.

• To calculate shrinkage, divide the total number of lost hours by the total number of scheduled hours.

• To calculate attrition, divide the number of employees who left during a...read more