Business Operations Lead

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Business Operations Lead Interview Questions and Answers

Updated 6 Nov 2022

Q1. Define KPIs? How do you measure it?

Ans.

KPIs are Key Performance Indicators that measure the success of a business or project. They are quantifiable and help track progress.

  • KPIs are specific metrics that are used to measure the success of a business or project

  • They should be quantifiable and directly related to the goals of the business or project

  • Examples of KPIs include revenue growth, customer satisfaction, and employee turnover rate

  • KPIs should be regularly monitored and analyzed to track progress and make necessa...read more

Q2. How would you justify it?

Ans.

Justification can be provided through data analysis and clear communication of benefits.

  • Gather relevant data to support the decision

  • Analyze the data to identify key benefits and potential drawbacks

  • Communicate the benefits clearly to stakeholders

  • Address any concerns or objections raised by stakeholders

  • Provide a clear plan for implementation and ongoing evaluation

  • Example: Justifying a new software system by demonstrating increased efficiency and cost savings

  • Example: Justifying ...read more

Q3. Calculate shrinkage and attrition!

Ans.

Shrinkage and attrition are calculated by dividing the total number of lost hours by the total number of scheduled hours.

  • Shrinkage refers to the time lost due to factors such as breaks, meetings, and training sessions.

  • Attrition refers to the loss of employees due to resignation, retirement, or termination.

  • To calculate shrinkage, divide the total number of lost hours by the total number of scheduled hours.

  • To calculate attrition, divide the number of employees who left during a...read more

Business Operations Lead Jobs

Lead Business Operations Learning Institute 1-5 years
Sanofi India Ltd
4.2
Hyderabad / Secunderabad
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