Branch Sales Executive Interview Questions and Answers

NEFT stands for National Electronic Funds Transfer, RTGS stands for Real Time Gross Settlement, and IMPS stands for Immediate Payment Service.

• NEFT is a payment system used for transferring funds from one bank account to another.

• RTGS is a real-time settlement system used for high-value transactions.

• IMPS is an instant payment system used for transferring funds instantly 24x7.

• All three systems are electronic payment systems used in India.

• NEFT and RTGS are operated by the Reserve...read more

To achieve target and convince customers, it is important to understand their needs, build rapport, offer solutions, and follow up.

• Understand the customer's needs and preferences by asking relevant questions.

• Build rapport by actively listening, showing empathy, and being genuine.

• Offer tailored solutions that address the customer's specific needs and concerns.

• Follow up with the customer to ensure satisfaction and address any additional questions or concerns.

• Provide excellent c...read more

Banks make profit by charging interest on loans and earning fees for services provided.

• Banks earn interest on loans given to customers

• They charge higher interest rates on loans than they pay on deposits

• Banks also earn fees for services like ATM usage, overdraft protection, and wire transfers

• Investment banking and trading activities also contribute to profits

CASA account is a type of bank account where the customer's money is kept in current and savings accounts.

• CASA stands for Current Account and Savings Account

• It is a type of bank account where the customer's money is kept in current and savings accounts

• CASA accounts offer lower interest rates on loans and higher interest rates on deposits

• It is a low-cost source of funds for banks as the interest paid on savings accounts is lower than fixed deposits

• Example: HDFC Bank's SavingsM...read more