Assistant Manager Collections Interview Questions and Answers for Freshers

I believe in customer visits and feedback to collect EMI. Tally calling is used as a last resort.

• My working style involves building a rapport with customers and understanding their financial situation.

• I prioritize customer satisfaction and aim to find a mutually beneficial solution.

• If a customer is not ready to pay, I first try to understand the reason behind it and offer flexible payment options.

• If all else fails, the company may resort to hiring a tally caller to collect th...read more

To find customers, I would utilize various methods such as data analysis, customer referrals, and targeted marketing campaigns.

• Analyze existing customer data to identify potential customers with similar profiles

• Ask existing customers for referrals to expand the customer base

• Utilize targeted marketing campaigns through channels like email, social media, and direct mail

• Collaborate with sales teams to identify potential leads and convert them into customers