Service Delivery Manager Salary in Customer Success, Service & Operations Department in India (Updated 2025)

Likes

skill development, work-life balance, company culture

Dislikes

Salary, current condition where getting a new assignment when old customer contract gets completed.

Likes

Company has first good policy of having no variables like other companies, they just cut PF, Mediclaim and education cess which is standard deduction. Work life balance is most of the project is good unless you work on critical project then end up giving your life like working for 14-15 hours a day but depends how you do your time management. Many CSR activities are getting planned, many inhouse activities gets planned for well being of employees. Annual awards event is usually good. People are helpful if they are your colleagues.

Dislikes

...company. So heavy political situation but depends who you get in your hierarchy. Salary increase rate is very average. Every year between 4-6% or they match upto 100,000/- per person no matter how much % you get.

Likes

Salary and Job security

Dislikes

Work culture is pathetic. I was associated with Meta as a project leading training and there is no strong leadership setting expectation with the client about their approach with our teams.

Likes

Work from home policy. Campus.

Dislikes

... or perks given to employees which matter to them or give them feel good factor. No transparency in appraisal cycle and salary revisions. No information is shared with employees and we only come to know from outside news.

Likes

Very good salary

Dislikes

Not honest with the clients. Process not properly organized in such a big organization