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98 Service Delivery Manager Jobs

Service Delivery Manager - D

Capgemini Technology Services India Limited

 · 

3.7

 based on 42k Reviews

6-10 years

Coimbatore

Service Delivery Manager - D

Capgemini

posted 7hr ago

Job Role Insights

Flexible timing

Key skills for the job

Client Relationship Management Contract Management Portfolio Management Agile Coaching Service Delivery Management Project Planning

+ 2 more

Job Description

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements.
Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.


Job Description - Grade Specific
Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it.
SDM oversee the execution of day-to-day operations to ensure contractual commitments are met.
SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.


Skills (competencies)
Accountability
Active Listening
Adaptability
Analytical Thinking
Business Acumen
Business Partnering
Business Transformation
Change Management
Coaching Confidentiality
Collaboration
Commercial Management
Complex Engagement Management
Contract Management
Crisis Management
Critical Thinking
Cultural Awareness
Customer Centricity
Data-Driven Decision-Making
e-Great
e-KPI
e-MMX
e-Monitoring
Emotional Intelligence
e-skills
Estimating
Executive Presence
Financial Analysis
Financial Control
Financial Reporting
Influencing
Lean Portfolio Management
Managing Difficult Conversations
Microsoft Project
Negotiation
Problem Solving
Project Financial Planning
Project Governance
Project Management
Project Planning
Qwiz
Relationship-Building
Risk Assessment
Risk Management
Scope Management
Scrum
Stakeholder Management
STAR
Storytelling
Strategic Thinking
Teamwork
Time Management
Unified Project Management (UPM)
Unified Service Management (USM)
Verbal Communication
Written Communication
Agile (Software Development Framework)
Delegation
UPM (Methodology)
USM (Methodology).

Employment Type: Full Time, Permanent

Read full job description

Capgemini Interview Questions & Tips

Prepare for Capgemini Service Delivery Manager roles with real interview advice

What Service Delivery Manager at Capgemini are saying

3.2
 Rating based on 38 Service Delivery Manager reviews

Likes

Depends on the project, but I had a good time.

  • Salary - Good
    • +5 more
Dislikes

The "they're old so they deserve it" conundrum. Promotions and ratings should go through according to merit and not seniority

  • Promotions - Poor
Read 38 Service Delivery Manager reviews

Service Delivery Manager salary at Capgemini

reported by 400 employees with 12-20 years exp.
Lock Unlock
₹8.5 L/yr - ₹35 L/yr
25% more than the average Service Delivery Manager Salary in India
View more details

What Capgemini employees are saying about work life

based on 42k employees
71%
88%
64%
84%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Capgemini Benefits

Submitted by Company
Salary
Flexible working
Leave
Mobility
Pension
Submitted by Employees
Work From Home
Cafeteria
Soft Skill Training
Health Insurance
Job Training
Gymnasium +6 more
View more benefits

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