Senior Customer Care Associate Salary in Customer Success, Service & Operations Department in India (Updated 2025)

Likes

Ontime salary, emergency preference from your TL, premium working station, helpful colleagues.

Dislikes

The company has lot of policies for it's client but when it comes to their employees they bare care about them, everytime we hear this candidate got ZTP this candidate got terminated. Clients and the organization itself do not care as they know very well if one employee leaves automatically someone else will automatically com in his/her place as there are thousands of employees working for this company. There is pressure regarding the performance as well.

Likes

The company consistently made timely salary payments, showing reliability and professionalism. Throughout the training period, the trainers were extremely supportive, and during the production phase, subject matter experts offered invaluable guidance. Furthermore, the provision of a fixed rotational week off helped create a well-balanced work environment.

Dislikes

The company enforces strict working hours of eight hours per day, along with a one-hour break. While the company culture is generally positive and encourages employees to work hard, the level of pressure is significant and can be quite challenging. Unfortunately, I did not receive any promotion during my time in this role, nor did any of my colleagues. This job demands a lot from its employees while offering little in return, resulting in a lack of job satisfaction.

Likes

Environment package workplace

Dislikes

No promotion I don't like favouritism and not providing medical leave when needed

Likes

Teammates are very helpful, nice career growth for dedicated candidates, salary will be best in the industry, work environment will be nice.

Dislikes

Based on the Unit Head the work pressure varied. Rest all good.

Likes

Good work environment. Company policies are good , appraisals are fair and they give good salary hike and bonus every year.

Dislikes

Salary is decent but career growth is slow.