Customer Support Executive Salary in Ernakulam

Likes

I work in a customer service department and it's a chat process. In my process, we can do work from home if can't come to the office due to any reason or in any emergency. I will say there is flexibility in my process.

Dislikes

The salary isn't good. They tell you a particular amount, your in-hand salary, but that's not true. The variable amount is included there, and in hand, the salary is less than you were told. Now, you have to meet targets to earn your money. Let's assume you complete your targets, then there will be a test every month; if you fail that, forget the money which they are giving you as an incentive.

Likes

Initially facilities were good enough, bonuses, management was kind enought to like the company. Nowadays, we can’t say the same.

Dislikes

The management is so toxic, whole lot of politician personalities. Now, no perks, no bonus, no promotion, no growth and day to day reduction in basic facilities in the name of cost cutting.

Likes

I like the rule and regulations. Culture is good my colleagues are very nice they help me a lot

Dislikes

...ometimes time limit exceeded and it's very hectic to balance personal life ... It's necessary to fix closing time either pay extra salary

Likes

1. Working hours 2. Salary 3. Work

Dislikes

I never got get positive vibes with our cluster manager Mr Pranjith, there is no option to escalate our problem with higher officials. High level designation people are not good in the reliance jewellery SIS format, that's why people leaving the company. This is purely my opinion and experience

Likes

TCS is very good organization. A salary increase makes you happy once in year but a healthy culture keep you happy every day.

Dislikes

Not maintain floor culture and management politics. Because of this reason dedicated employee resigned.