AmbitionBox
About Company
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Overall Rating
5
32
4
15
3
2
2
5
1
7
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Salary & Benefits
Promotions/Appraisal
Work-Life balance
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Skill development
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Customer Service in New Delhi
Full Time
Customer Success Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
Nothing to say about good thing.
I am writing to bring to your attention a matter of concern regarding the handling of customer service. It has been observed that there is a significant difference in the level of satisfaction when Ishita Sharma is managing the CS team compared to when Jasdeep is in charge. While Ishita's management of the CS team is met with satisfaction and positivity, there have been instances where Jasdeep's handling has led to significant dissatisfaction and negative outcomes. It appears that there are challenges in his approach, indicating a lack of proficiency in managing customer service matters effectively. Given the importance of maintaining high standards of customer satisfaction and service quality, I believe it is crucial to address this issue promptly. It may require providing additional support, training, or guidance to Jasdeep to enhance his skills and ensure that customer service is consistently handled with excellence. I urge you to consider this matter seriously and take appropriate steps to rectify the situation. Your attention to this issue is highly appreciated, and I am available to discuss further if needed. Thank you for your prompt attention to this matter....Read More
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Executive in New Delhi
Full Time
Customer Success Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
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Work-Life Balance
Nothing!
I went for the interview some time ago in this company. CS manager and head toom my interview after HR screening and then the HR told me that it went well and I have to go the main corporate office for the final round of interview. When I went there then HR head took the final round and told we will let you know. I waited for 2 daysbut did not receive any update. I called HR and texted her but did nit receive any response, later on she email me stating that we have not selected you. I do not undrestand that the role of HR head taking final round as my interview with operations manager and head was cleared along with hr screening. This is a genuine review, please do not apply in this company....Read More
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
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10-12 Yrs
₹ 25-35 LPA
8-12 Yrs
₹ 25-30 LPA
based on 12 reviews in last 6 months
2 days/week from office
8%
Rated 4.1 for Work-Life Balance and 4.0 for Salary & Benefits
Rated 3.9 for Career Growth and 3.9 for Salary & Benefits
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