Call Center Executive

Role & responsibilities

• To receive a calls from within & outside hospital.
• To provide the required information to callers.
• To transfer the calls to concern & appropriate department &/or person.
• To maintain the records of doctors availability and non -availability.
• Give appointments to patients.

Give out correct information to callers, patients & relatives about any camp.

Preferred candidate profile

• Good verbal communication skills
• Computer Skills and numerical skills
• Polite and patient
• Understand the emergency and priority
• To give accurate and tactful explanations to visitors, patients and hospitals employees and in recording exact information for messages.
• To exercise high degree of tact and poise and occasionally overcoming language barriers.
• To understand and apply knowledge of medical terminology.
• To develop cordial relations with other departmental personnel.