Call Center Executive

About the Job

We are looking for a Call Center Executives that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles & Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication scripts when handling different topics

Identify customers needs, clarify information, research every issue and provide solutions

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Meet personal/team qualitative and quantitative target

Skills

• Previous experience in a call Center Executive.
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems
• Ability to multi-task, set priorities and manage time effectively
• Any Graduate
• Regional languages includes:- Tamil, Assamese, Marathi, Gujarati, Bengali, Telugu, Kannada, Odia, Punjabi, Malayalam, Nepali, Manipuri

Salary

Competative Package + PF & Insurance Benefits