Customer Support Executive

Zoomcar is seeking a motivated Customer Support Executive to manage inbound queries and emails. You will play a key role in ensuring a smooth customer experience by addressing concerns promptly and professionally.Key Responsibilities:

• Handle inbound customer queries via phone, email, and chat, providing timely and accurate solutions.
• Deliver product and service information to customers, resolving their issues effectively.
• Manage and resolve email inquiries with attention to detail.
• Escalate complex issues to the relevant team, ensuring proper follow-up and resolution.
• Maintain accurate records of customer interactions and transactions.

Requirements:

• 2-4 years of experience in customer support, preferably handling inbound queries and emails.
• Excellent communication skills, both verbal and written.
• Ability to work 24/7 shifts with rotational offs.
• Strong problem-solving abilities and a customer-focused approach.
• Proficiency in customer support tools and systems.

Preferred:

• Experience managing high volumes of inbound calls and emails.