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L1 Service Desk - Fresher
Zones
posted 8d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must .
- Ability to multitask well.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA s.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP s / KB s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs .
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures KB articles.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift.
Employment Type: Full Time, Permanent
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What people at Zones are saying
Service Desk salary at Zones
reported by
1
employee
with 2
years exp.
₹5.4
L/yr - ₹6.9
L/yr
70%
more
than the average Service Desk Salary in India
View more details
What Zones employees are saying about work life
based on 21 employees
Strict timing
Monday to Friday
No travel
Night Shift
Zones Benefits
View more benefits
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