Zonal Manager

This is a P&L Leadership position that involves servicing existing customers by offering them a world class service experience.
The focus is on up-selling premium packages, client retention, ensuring customer delight through a need-sensitive client servicing team, and executing various marketing initiatives.
Job Responsibilities: Grow the business in terms of top-line & bottom-line for the Zone.
Develop & execute the annual operating plan revenue & cost planning and forecasting.
Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing.
paid members.
Ensure timely delivery of services to clients.
Analyze customer feedback, draw business intelligence and review the benefits of core services being.
offered and ensure a high client satisfaction level.
Setup a system that delivers high customer retention.
Recruit, train & develop a client servicing team that is need sensitive, has a consultative selling approach & is proactive at offering the highest level of customer delight.
Should possess geographical knowledge of Bangalore.
Should be fluent in kannada.
Candidate Attributes: Data analytic.
Customer focus & service orientation.
IT savvy & process orientation.
Minimum experience of 5+ years in managing a large team size of 100+people.
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