Customer Success Manager

Job Title: Customer Success Manager. Location: Hyderabad. Type: Full-time. Salary Range: 3. • 5L 6.5L per annum. Key Responsibilities. Customer Onboarding & Integration: Lead the onboarding process for closed leads, ensuring smooth integration with Zithara. • AI's platform and services. Client Relationship Management: Serve as the primary point of contact for assigned accounts, taking ownership of the relationship and fostering strong client connections to drive growth. Platform Advisory: Actively consult with clients on the most effective ways to leverage the Zithara.AI platform for their business goals, maximizing their return on investment.

Product Evangelism: Advocate for the Zithara.AI platform by educating top internet companies on best practices for growth and marketing strategies. Cross-functional Collaboration: Work closely with internal teams to ensure clients receive top-tier support and alignment with their business needs. Experience.

Skills & Experience:. 2+ years of experience in client management or account management, ideally in technical, presales, or technical account management roles. Experience working in SaaS and B2B environments, with a particular emphasis on app marketing and the mobile ecosystem. Previous experience in a Success or Support Engineer role for a SaaS company is a strong plus.

Technical Knowledge. Solid understanding of the mobile ecosystem and app marketing strategies. Ability to quickly grasp customer requirements and articulate how Zithara.AI can add significant value.

Client-Centric Skills. Proven ability to take ownership of customer relationships post-sales and drive meaningful growth. Strong product advocacy skills and the ability to champion Zithara.AI with passion and clarity.

High empathy, essential for building client trust and effectively collaborating with internal teams. Communication. Excellent verbal and written communication skills, with the ability to translate technical concepts into client-friendly language.