Zill Consulting - Experience Management Consultant (5-6 yrs)

About Zill:

- ZILL Consulting serves the world's leading companies by helping them connect with and learn from their customers.

- We design, deploy, and optimize best-in-class Experience Management (XM) solutions.

- Programmes and technology that dramatically improve organizational impact and technology returns for our clients.

- We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe.

- Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations.

A Day in the Life:

- Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.

- Serve as main point of contact for clients during implementation and manage the project to completion.

- Design and document functional and technical requirements and help scope projects by understanding timelines and work.

- Solve complex technical implementations both independently and in a team environment.

- Clearly communicate solutions back to clients through phone and email.

- Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions.

- Continually adapt and develop in-depth product knowledge and learn new technologies.

- Be a key stakeholder in building ZILL's relationship with the client.

- Managing implementation activities, including time commitment, budget and risk management.

- Providing support to the project team ensuring all project documentation is current and up to date.

- Responding to client issues and ensuring resolution of issues.

Experience:

- 5+ years of experience as an Implementation consultant.

- Minimum of 3 years of experience in technical consulting, customer success, or in a similar client-facing role in the technology sector.

- Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly.

- Strong foundational knowledge in data analytics and interpretation.

- Certification or deep experience with the Qualtrics Experience Management (XM) Platform is highly desirable.

- Demonstrated experience in managing and delivering complex technical implementations from inception to completion.

- Experience in establishing and maintaining strong working relationships with clients at all levels of an organization.

- Prior experience working with international clients.

- Knowledge of Survey Programming tools like Decipher and Confirmit shall be an advantage.

Qualifications & Requirements:

- Bachelor's degree in business, Computer Science, Information Systems, or a related field; a master's degree is preferred.

- Exceptional verbal and written communication skills, with the ability to explain technical details to a non-technical audience.

- Robust problem-solving abilities, analytical skills, and a detail-oriented mindset.

- Agility in learning and adapting to new technologies and changes in a rapidly evolving industry.

- Solid track record in project management, with the ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines.

- Ability to work independently as well as part of a collaborative team environment.

Experience: 5-6 Years