Senior Analyst - Customer Solutions & Support

Role & responsibilities

• Prior experience of Pre (RFI/ RFP) & Post sales support in a Saas/ PaaS B2B environment
• Involved in supporting Direct Sales in product demo, client onboarding, account relationship management
• Adept with power point and Excel based presentations
• Analytical and logical reasoning
• Liaise with product, Engineering and Sales teams on client feedback
• Take the sales lead through closure via constant connect with prospects  Proactively thinks through customer workflows and how they can be impacted as a basis for solutions selling and cross-business deal making to improve contract value
• Conducting business intelligence research on companies, industries and geographies, focused on regulatory & Compliance matters
• Support Marketing to build collaterals, website enrichment, social media posts, enterprise events
• Exposure in latest AI tools like ChatGPT, JunoAI etc.
• Excellent communication and presentation skills
• Adaptability to new culture and fast paced environment

Preferred candidate profile

• 0-1 years as a B2B SaaS product sales professional
• Client Account Management in a Enterprise SaaS environment
• Understanding of the Fintech/ Regulatory compliance products and solutions is a plus
• Experience using CRM tools i.e., Salesforce (CRM), Zoho, LinkedIn Sales Navigator etc.
• Worked in a fast-paced sales organization/ has supported sales teams
• Has demonstrated achieving/ supporting achievement of sales teams in the past
• Strong interpersonal and collaboration skills  Strong communication skills (written, oral, presentation) Organizational and prioritization skills with attention to detail
• Ability to prioritize different projects and stay on schedule
• Proficient with the Microsoft Office Suite  Keen eye for detail