AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Zetwerk
Compare
All Filters
100 Zetwerk Jobs
Automation Lead-Production Support
Zetwerk
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Develop and implement the automation strategy for the Production Support Business Unit, aligning with business goals and customer needs.
- Drive automation initiatives across multiple customer accounts, ensuring scalability, consistency, and alignment with each customer s specific requirements.
- Identify opportunities for automation and process optimization, including but not limited to intelligent automation,process automations, RPA and Generative AI-based automation.
- Lead and manage end-to-end automation projects, from ideation to execution, ensuring delivery within timelines and budget.
- Evaluate and recommend the latest automation tools and technologies to drive digital transformation.
- Proactively suggest and implement innovative automation ideas that improve productivity and efficiency.
- Drive the adoption of emerging technologies like Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and Generative AI to automate complex tasks and workflows.
- Collaborate with customer account managers, technology teams, and operations to identify automation opportunities.
- Work closely with customers to understand their pain points and design automation solutions tailored to their business needs.
- Establish governance frameworks for automation initiatives to ensure compliance with regulations and customer requirements.
- Continuously monitor and report on automation performance metrics to senior leadership and stakeholders.
- Build and lead a high-performing automation team, fostering a culture of innovation, continuous improvement, and accountability.
- Mentor and develop team members, ensuring they are equipped with the necessary skills and knowledge to drive automation success.
- Skill in managing customer relationships,addressing concerns, and maintaining a customer-centric approach.
- Bachelor s / Master s degree in computer science, Information Technology, or a related field. Relevant experience may be considered in lieu of a degree.
- 12+ years of IT experience with 5+ years of playing key roles driving automations, building automation platform for multiple clients across domains and industry verticals.
- Experience in building reusable intelligent automation Platform, Tools and accelerators.
- Experience in Presales, Production support effort estimation and solutioning.
- Good technical understanding of Data Engineering based Programs and Analytics concepts involving on-prem / Cloud based ETL BI based programs.
- Good understanding of DevOps/SRE tools and practices, monitoring tools and automation suites.
- Strong Production support background with knowledge of software development life cycles, ITIL processes, and support methodologies.
- Excellent project management and Process knowledge with PMP / ITIL or similar certification preferred.
- Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders. Strong influencing and negotiation skills to collaborate with internal teams, customers, and vendors.
- Excellent time management skills to handle multiple tasks and priorities effectively.
- High attention to detail to ensure customer needs are handled effectively and efficiently.
- Ability to adapt to changing circumstances and new information quickly.
- Staying focused and effective even when faced with setbacks or challenges.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Production Support roles with real interview advice
What people at Zetwerk are saying
What Zetwerk employees are saying about work life
Compare Zetwerk with
Tata Steel
Bharat Forge
Larsen & Toubro Limited
Mahindra & Mahindra
Reliance Industries
Hindalco Industries
Ashok Leyland
Godrej & Boyce Manufacturing
Bajaj Auto
Aditya Birla Group
Sigma Electric Manufacturing Corporation
TÜV SÜD
Ceasefire Industries
TechnipFMC
Gmmco
C.R.I. Pumps
Tata Hitachi Construction Machinery
Acme Cleantech Solutions
Wipro Infrastructure Engineering
Hilti
Similar Jobs for you
Program Lead - Tech Consulting (App)
8-12 Yrs
Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru
Azure Big Data Architect
9-16 Yrs
Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru
Senior Analyst - MLE (ML Platform - Python)
3-6 Yrs
Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru
ML Engineer (Fullstack_ Python + React/ Angular)
3-6 Yrs
Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru
Quality Engineer - Python Automation
3-10 Yrs
Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru
Integration - Azure iPaaS
3-6 Yrs
Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru
