Voyage Optimization Analyst - 6 month fixed contract

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.

Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are leading the industrys green transition, enabling our partners to leverage data for actionable decarbonization efforts.

The Voyage Optimization Analyst (Fixed Term Contract) position falls under our our newly based Customer experience and Professional Services team in Chennai , India, where you will work closely with Commercial Operators and masters on Customer end as well as Customer experience and Customer success teams within ZeroNorth.

Key responsibilities:

• Understand the processes employed on various functions of ZeroNorth optimization platform
• Execution of customer vessel s voyages and advise optimum routes and speeds in conjunction with customer s commercial needs and agreements and monitor customer fleet to ensure that maximum financial benefit is achieved through use of the ZN platform and communicate with operators/ masters to implement changes.
• Analyze completed voyages and provide reports/feedback to both internal and external stakeholders including voyage performance and claims evaluation.
• Assist customer success teams during successful onboarding and scaling up of existing customers.
• Maintain effective relationships with product management and various internal key stakeholders and recommend resolutions as per customer specification as well as help build new revenue streams.
• Contribute to root cause analysis on wins/losses and communicate lessons learned across different teams.
• Provide professional after-sales support to maximize customer loyalty.
• Expand knowledge of the industry as well as the competitive posture of the company.

Your profile:

We are looking for you, who has 3+ years of experience - ideally in the Shipping Industry, sailing onboard commercial vessels as a 2nd / 3rd officer looking for 3-6 months temporary role.

You are tech and data driven - learn new tech products with ease and quickly become proficient and efficient. We expect you to be self-motivated, accountable, agile, and focused on exceeding customer expectations. You love steep learning curves.

Furthermore, you excel in project management, you have excellent communication- and teamwork skills.

You are nimble and you pay great attention to details, ensuring great user experiences and quality in everything you do.

About ZeroNorth

At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.

We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.

Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Lets make global trade green.