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24 ZeroNorth Jobs
Voyage Optimisation Associate
ZeroNorth
posted 9hr ago
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Job Description
The Voyage Optimisation Associate (Fixed Term Contract) position falls under our our newly based Customer experience and Professional Services team in Chennai , India, where you will work closely with Commercial Operators and masters on Customer end as well as Customer experience and Customer success teams within ZeroNorth.
Key responsibilities:
- Understand the processes employed on various functions of ZeroNorth optimization platform
- Execution of customer vessel s voyages and advise optimum routes and speeds in conjunction with customer s commercial needs and agreements and monitor customer fleet to ensure that maximum financial benefit is achieved through use of the ZN platform and communicate with operators/ masters to implement changes.
- Analyze completed voyages and provide reports/feedback to both internal and external stakeholders including voyage performance and claims evaluation.
- Assist customer success teams during successful onboarding and scaling up of existing customers.
- Maintain effective relationships with product management and various internal key stakeholders and recommend resolutions as per customer specification as well as help build new revenue streams.
- Contribute to root cause analysis on wins/losses and communicate lessons learned across different teams.
- Provide professional after-sales support to maximize customer loyalty.
- Expand knowledge of the industry as well as the competitive posture of the company.
Your profile:
- We are looking for you, who has 3+ years of experience - ideally in the Shipping Industry, sailing onboard commercial vessels as a 2nd / 3rd officer looking for 3-6 months temporary role.
- You are tech and data driven - learn new tech products with ease and quickly become proficient and efficient. We expect you to be self-motivated, accountable, agile, and focused on exceeding customer expectations. You love steep learning curves.
- Furthermore, you excel in project management, you have excellent communication- and teamwork skills.
- You are nimble and you pay great attention to details, ensuring great user experiences and quality in everything you do
Employment Type: Full Time, Permanent
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