O365 admin

Job Title:O365 SME 8+ yrs. experience

Location:India

About Zensar:

Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration.

About Job:

We are hiring a highly experience & talented O365 professional to join our team. If youre excited to be part of a winning team, Zensar is a great place to grow your career. Youll be glad you make the right choice to join us.

Must be highly experienced in Office 365 migrations covering Exchange, SharePoint, OneDrive and MS Teams data migration and O365 tenant creation/configuration

Managing & troubleshooting Microsoft O365 suite & collaboration services (Outlook, SharePoint, OneDrive, MS Teams, Exchange, etc.)

Must have experience in creating SharePoint sites and migrating data using Quest/similar migration tools

Must have used Quest or similar migration tool to perform O365 tenant to tenant migration

Continuously monitor and report Office 365 utilization and security.

Provide technical support to the MS Teams environment

Possess a strong ability to understand the customer infrastructure landscape, identify opportunities, and overcome any technical obstacles to meet or exceed customer needs.

SME skills in accessing & designing O365 environment solutions for continuous service improvements would be preferred. The positions require the ability to design, develop & implement solutions to modernize the customer environment

Provide support, troubleshoot and resolve reactive incidents redirected from service desk team.

Develop and update internal documentation and configuration items

Act as subject matter expert on O365 support and being accountable for the outcome of project.

Implement approved technology changes following Microsoft standards and best practices.

Assist in training or create end-users Training documents

Knowledge of Office365 Security and Compliance Centre

Troubleshoot various Office 365 issues including connectivity and mobility issues from the end user perspective

Experience with email system (e.g. on premise and cloud) administration services (e.g., mailbox administration, add/move/delete, mailbox permissions, creation of distribution lists and owners, manage address list, creating storage groups, backup/restore), including wireless device components

Public folder administration services (e.g., creation/deletion of folders, folder owner permissions and ownership assignment, and folder replication management)

Able to Install, test, provide technical support, database administration and security administration for electronic mail & SharePoint farm environment On-Prem & Cloud

Provide end to end messaging technical assistance and subject matter expertise support as required and escalate to Level 4 manufacture as required to resolve issues as needed in a timely manner

Able to Provide configuration support for messaging connectors (e.g., SMTP) to the Internet and other electronic mail systems

Experience in providing messaging backup and recovery and archiving to meet requirements (e.g., Enterprise Compute, regulatory, compliance requirements)

Experience with Perform mailbox provisioning (e.g., retention, size, archival)

Experience in management of on-premise infrastructure & assessing the system to modernize & migrate the existing environment to SharePoint online

Develop technical artifacts, automation templates, and other customer facing tools that help accelerate adoption of O365 services

Ability to work independently as well as ability to collaborate across teams in support of complex global engagements. Ability to collaborate with peers and across teams

Act as liaison with other IT support team members to resolve issues in a timely manner and ensure proper documentation, notification, escalation tracking and follow-ups of all incidents and requests

Amenable to a flexible work schedule, as the need arises

Must Haves:

Education:Bachelors degree in equivalent industry experience

Successfully implemented/supported Office 365 and supporting identity technologies.

Expertise in the Office 365 platform and all O365 technologies Email, SharePoint, OneDrive, MS Teams

Understanding of Identity Management Solutions aligned to Office 365 including Azure AD, Azure AD Connect and AD FS

Extensive experience in O365 suite of services management and transformation project (management, assessments, migrations, consolidations projects, etc.)

Focused on continuous service improvements of customers O365 landscape

Experience with using IT service management tools (e.g.; ServiceNow)

Excellent communication, organization and writing skills are required

Microsoft 365 Identity and services, Microsoft 365 Mobility & security certifications

Knowledge of Windows Server, MS Exchange and Office 365 solutions

Good to Have:

Microsoft 365 Certified:Enterprise Administrator Expert

ITIL knowledge of V3

Experience in designing and implementing automation scripts