Zensar Technologies - ServiceMax Support Consultant - Ticketing System (5-7 yrs)

Job Description :

Duties :

- ServiceMax Administration

- ServiceMax Development & Configuration

- Incident (Ticket) Resolution

- Interact with end users for technical requirement gathering

- Execute change requests

Job Description :

Position Overview :

As a ServiceMax Support Consultant at Zensar you will play a critical role in ensuring the seamless transition of our ServiceMax application from its current version to the latest version.

You will work closely with cross-functional teams to resolve issues, bugs and implement changes requested by customer.

Responsibilities :

- Customization and Configuration : Customize ServiceMax to meet specific business requirements, and configure workflows, objects, and fields as needed. Ensure that customizations are compatible with the upgraded version.

- Integration Management : Manage and maintain integrations between ServiceMax and other systems, ensuring data flows smoothly and that any integration-related issues are addressed.

- User Training and Support : Provide training and support to end-users to help them adapt to the new version of ServiceMax. Address user inquiries and provide technical assistance.

- Documentation : Maintain detailed documentation of the upgrade process, configurations, customizations, and integrations. Create user guides and technical documentation for reference.

- Performance Optimization : Monitor the performance of the ServiceMax application post-upgrade and take proactive measures to optimize its performance.

- Security and Compliance : Ensure that security settings and compliance measures are up to date and aligned with industry standards and best practices.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Latest ServiceMax certification is must.

- Salesforce Admin certification is highly desirable

- Proven experience in ServiceMax administration and technical support.

- Hands-on experience with ServiceMax upgrades, including planning and execution is an added advantage

- Strong understanding of field service operations and processes.

- Proficiency in Salesforce platform administration is a plus.

- Excellent problem-solving and troubleshooting skills.

- Strong communication and interpersonal skills to work effectively with cross-functional teams.

- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

- Detail-oriented and committed to delivering high-quality results