Customer Service Executive

Role & responsibilities

• Outbound Calling: Make outbound calls to potential subscribers from provided leads or through cold calling to introduce our subscription services.
• Subscription Sales: Persuade potential subscribers to purchase our subscription packages by highlighting the benefits, features, and value propositions of our services.
• Customer Engagement: Engage with customers in a friendly and professional manner, addressing any queries or concerns they may have regarding subscriptions, pricing, or services.
• Follow-Up: Follow up with potential subscribers who have shown interest but have not yet subscribed, nurturing leads through effective follow-up strategies.
• Achieve Targets: Meet or exceed monthly subscription targets set by the management, consistently striving to improve sales performance.
• Database Management: Maintain accurate records of interactions with customers, update subscription databases with relevant information, and keep track of sales progress.
• Feedback and Reporting: Provide feedback to the management regarding customer preferences, market trends, and competitor activities. Prepare regular reports on sales activities, achievements, and challenges faced.
• Team Collaboration: Collaborate effectively with team members, sharing best practices, strategies and insights to enhance overall team performance.

Preferred candidate profile

• Prior experience in telesales, subscription sales, or customer service roles preferred.
• Strong verbal communication skills with the ability to articulate product features and benefits persuasively.
• A customer-centric mindset with a focus on delivering exceptional service and building long-term relationships with customers.
• Ability to effectively handle objections, negotiate terms, and close sales deals.
• Results-driven with a proven track record of meeting or exceeding sales targets.
• Ability to work collaboratively in a team environment, sharing knowledge and supporting colleagues to achieve collective goals.
• Proficiency in basic Computer applications.
• MALE candidates
• Comfortable with shifts