Director - SRE

What will I be doing

You will be leading Zenotis infrastruture team to build world class infrastructure for the Zenoti product. You should be a great manager and a great team builder. You also need to be an excellent recruiter, communicator and issue resolver. Your job is to make sure everyone in your team is successful in getting their job done, and bring transparency to the process.

• Manage the technical and architectural evolution of Zenoti customer onboarding infrastructure and user experience
• Manage execution of building the product, releasing it to customers, and managing the service in the cloud
• Building solutions that run at optimal costs
• Build up a strong engineering team to execute on our infrastructure roadmap
• Recognize and reward employees to ensure they are unblocked to deliver on the roadmap
• Ensures all engineering projects, initiatives, are completed efficiently.
• Identify and mitigate potential risks related to infrastructure development and deployment.
• Be proud of what you work on, obsess about the quality of the work you produce

What skills do I need

• 15+ years of experience in software development in product companies
• 7+ years of recent experience in building reliable, available, scalable and performant infrastructure components in SaaS web applications
• Deep understanding of design principles and design patterns in building SaaS applications to work with data and processing data at scale
• Willing to be handson with coding, design and architecture
• Forward-thinking and ability to develop a long-term strategy for infrastructure development aligned with business goals.
• Keen business sense and demonstrated ability to partner to work with multiple stakeholders and deliver business results
• Experience managing an engineering team through multiple release cycles
• Understanding of financial management in the context FinOps to optimize costs and resource allocation.
• Deeper understanding of AWS solution architecture
• A significant part of work done on the Microsoft stack
• Strong logical, analytical and problem-solving skills
• Excellent communication skills and ability to work across multiple disciplines and functions. Communicating with technical and non-technical stakeholders, conveying complex ideas in a clear and concise manner.
• Strong customer empathy and ability to handle customers sensitively in escalated situations
• Can work in a fast paced, ever changing, start-up environment