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Senior Customer Success Manager
Zenoti
posted 1hr ago
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Job Description
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand Stone, Massage Heights, Rush Hair Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONIGUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
Read more about our marquee customer event Innergize at Innergize 2024
As a Lead Customer Success Manager, you will play a pivotal role in retaining existing customers and enhancing brand loyalty within our subscription-based business model.
Your responsibilities will include:
- Building value-based customer relationship
- Gathering intelligent product feedback and recommendations from the customers
- Developing customer-focused processes to ensure customer success
- Applying domain expertise to close deals
- Ensuring high user adoption of customer success management application
- Implementing best practices to improve customer success
- Ensuring smooth onboarding handoff
Skills youll need:
- A passion for customer success and a laser focus on providing customer value.
- 10+ years of overall experience in dealing with customers.
- Ability to understand, articulate, interact with, and manage customer expectations
- Open to travel to customer locations on short notice, when required.
- Experience dealing with large, complex accounts and building relationships at C-level.
- A 4-year degree in engineering or equivalent
- PMP is an added advantage
- Knowledge of how enterprise implementations, professional services, and support processes work - will be a definite plus.
Why Zenoti
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti s platform.
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
- Regular social activities, and opportunities to give back through social work and community initiatives.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Employment Type: Full Time, Permanent
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Rating based on 2 Senior Customer Success Manager
reviews
Anonymous · Marketing
in Hyderabad
This company is running in air! Lot of caveats, hope the new leadership can make some changes. Nothing I can think about which I have liked.
Everything was a dislike, the culture, response to situations, management, discussions, looks like kids having discussion and coming back later and denying, very immature culture, and just people who have worked in salons trying to induce a similar culture in a SaaS organisation. Long way to go to be even called such. A big no whoever wants to develop their career and grow and learn.
Read 2 reviewsSenior Customer Success Manager salary at Zenoti
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