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Desktop Support Specialist
ZapCom Group
posted 10hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Answers incoming support requests via telephone or email.
- Performs call backs to support requests.
- Provide timely, efficient, and effective resolutions to end user issues, in accordance with end user SLA.
- Helps support and troubleshoot conference room connectivity issues including but not limited AV issues.
- Practices good ticket hygiene and provides timely responses.
- Finds and looks for areas of opportunity to automate and script solutions where possible.
- Coordinates with other departments when necessary to solve end user issues.
- Involve other team members to establish best practices/decisions.
- May be required to work overtime.
- May be required to assist other departments in information gathering and / or job
functions. - Perform other duties as required. These duties may include assignments in job classification other than their own.
Employment Type: Full Time, Permanent
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What ZapCom Group employees are saying about work life
based on 56 employees
Flexible timing
Monday to Friday
No travel
Day Shift
ZapCom Group Benefits
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