Service engineer-Analyser system

Not just a job, but a career

Yokogawa, award winner for Best Asset Monitoring Technology and Best Digital Twin Technology at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

To provide service expertise on analyzer systems, analyzer network systems, data management systems as first level response for YEA online service helpdesk
To provide consultations, troubleshooting, Commissioning, remote support for analysis, configuration etc.
To provide service training for service engineers and customers on analyzer products, analyzer systems and new value-based solutions.
Remote technical Support to YEA (RHQ) regional service team for escalated service cases for Yokogawa analyzer systems and other make. Need to visit customer site if problem not resolved via remote support.
Conduct retrospectives and develop lessons learnt from service issues.
Key Responsibilities Accountabilities
Responsible for supporting service upgrades or modifications.
Should be able to provide analyzer and related systems classroom / hands-on training for analyzer technicians.
Should be an expert in the analyzer sample systems and be able to evaluate and implement modifications.
Assist in analyzers troubleshooting and sample conditioning systems.
Coordination with Customer for analytical technical issues and resolve.
Prepare a case study based on reported case. Detail understanding about instruments under analysis, like what kind of problem faced, action taken for troubleshooting, Cause of problem, recommendation to avoid such kind of failure in future.
Prepare PPT for training as per available resources like Instruction manual and other service document.
Take all reasonable, necessary, and appropriate steps to safeguard confidentiality, integrity, and availability of the Yokogawa assets and information.

Qualification and Experience
Basic Qualification - Bachelor of Engineering in Instrumentation Control, Electronics Instrumentation.
Minimum 6-10 years of experience in process industries-preferably Oil Gas/Petrochemical etc.
Experience on commissioning and troubleshooting of Yokogawa analyzers/GCs.
Strong technical knowledge of different types of sample conditioning system/Field Instruments/Network systems.
Competencies
Thorough knowledge and Hands on experience in Gas and Liquid analyzers systems. (Preferred Yokogawa make analyzer GC, TDLS, IR, Zirconia) .
Strong ability to read and understand technical documents.
Expertise on computer applications including MS-Excel, Word, SAP, and CRM.
Ability and willingness to develop whitepaper / documents from service learnings.
Content creation and development; like Case study reports, troubleshooting guide, training modules.
Skills
Good communication and leadership skills.
Demonstrate excellent oral and written communication skills.
Fluent in English speaking.
Experience in Global customer service support would be preferred.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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about our Employee Referral process!