Application Support - Netbanking

Key Responsibilities:

• Manage production technical support for incident tickets logged by user and other customer support units.
• Liaise with business and other stakeholders for periodic reviews of issues and addressing business challenges via fixes in system.
• Perform jobs like incident analysis / review, impact analysis of critical issues, detailed technical analysis of complex issues
• Periodic review of systems and interfaces and document all these in KDB (knowledge database)
• Performing analysis of tickets and repeated incidents raised and work on reducing repeated tickets and incidents

Key Competencies / skill set:

• Team management experience in production support is must.
• Work Experience on Retail netbanking is must and Work experience on CBS or digital applications like OBDX ( oracle digital banking experience) support will be added advantage.
• Should have tech knowledge and hands on experience.
• Functional knowledge of retail channel transaction processing is must

Desired Candidate Profile

• Experience of 10-14 years in retail/direct banking domain which should also include experience in business interaction and business stake holder management. with minimum 6 years in production support in BFSI environment

Qualifications

Any of these graduates will do , BE. BTech , MCA, BCA

Experience:

10-14 years experience