Upload Button Icon Add office photos
filter salaries All Filters

32 Yellow Box Hr Services Jobs

Senior Manager - Consultant - Strategy & Operations - eCommerce (4-15 yrs)

4-15 years

Senior Manager - Consultant - Strategy & Operations - eCommerce (4-15 yrs)

Yellow Box Hr Services

posted 1mon ago

Job Role Insights

Fixed timing

Job Description

About the Role:

As the Senior Manager - Strategy & Operations, you will lead the strategy, design, and day-to-day management of a set of benefits. You will be responsible for driving engagement, retention, and incremental revenue by optimizing benefit performance a ensuring they align with business objectives. Additionally, you will identify and implement enhancements to address customer needs, all while staying within defined cost a experience guardrails.

Roles & Responsibilities:

End-to-End Benefit Ownership:

- Take full ownership of loyalty benefits (or a set of benefits), managing i metrics such as benefit usage and costs, as well as output metrics like ROI a customer experience

Benefit Management:

- Take ownership of the RoI and customer experience for a set of benefits, regular monitoring and fine-tuning them to meet defined g

- Ensure benefits align with the broader program objectives and deliver consistent value to members

Thinking Ahead:

- Identify unmet customer needs and pain points through research and data insights.

- Conceptualize and design new solutions and benefits to address these gap running pilots and scaling successful initiatives

Stakeholder Collaboration:

- Work closely with and influence key stakeholders across teams such as Product Finance, SuperCoins, CX, and Trust & Safety to ensure benefits deliver business goals.

Performance Tracking:

- Establish and monitor KPIs to evaluate the benefit's impact on customer behaviour and business outcomes.

- Report on progress, identify areas of improvement, and implement actionable plans to drive continuous growth

Requirements for the Role:

- 4-6 years of experience

- Industries: Consulting, Startups, Gaming, E-commerce, Fintech

- Function: Category Mgmt, Growth, Loyalty, CEOs Office, Prod

- Education: B-Tech/MBA from Tier 1 Colleges

- Strong analytical and problem-solving skills, with the ability to interpret customer insights and behaviors to uncover actionable opportunities

- Excellent stakeholder management skills, with the ability to work across cross-functional teams - specifically Product, Finance and Analytics

- Proven ability to collaborate closely with Product teams to influence feature development and execution

- Experience in designing and managing loyalty programs or customer engagement initiatives

- Passion for games, gamification and an understanding of its potential to enhance customer engagement and retention

Contact: 9830944889


Functional Areas: Other

Read full job description

Prepare for Strategy and Operations Consultant roles with real interview advice

What people at Yellow Box Hr Services are saying

What Yellow Box Hr Services employees are saying about work life

based on 53 employees
92%
45%
84%
100%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Yellow Box Hr Services Benefits

Job Training
Team Outings
Work From Home
Education Assistance
Soft Skill Training
Cafeteria +6 more
View more benefits

Compare Yellow Box Hr Services with

ABC Consultants

3.9
Compare

Team Lease

3.9
Compare

Randstad

3.8
Compare

Quess

3.9
Compare

ManpowerGroup

3.8
Compare

Kelly Services

4.2
Compare

Adecco Group

3.7
Compare

Gi Group

3.9
Compare

Iksula

3.4
Compare

PeopleStrong

3.4
Compare

Innovsource Services

4.0
Compare

Aarvi Encon

3.9
Compare

IMPACT Infotech

3.4
Compare

eTeam

3.2
Compare

Teamware Solutions

4.2
Compare

CIEL HR

4.0
Compare

First Advantage

3.8
Compare

Careernet

3.7
Compare

LanceSoft

3.1
Compare

Kutumbh Care

3.9
Compare

Similar Jobs for you

Strategy Consultant at Allianz

4-7 Yrs

₹ 11-18 LPA

Operations Associate at LYSKRAFT INDIA PRIVATE LIMITED

2-4 Yrs

₹ 35-40 LPA

Strategy Consultant at Mavensworld Training & Advisory Services Pvt Ltd

4-10 Yrs

₹ 30-50 LPA

Operations at Zamp

4-8 Yrs

₹ 12-20 LPA

Strategy and Operations Manager at iXceed Solutions

7-10 Yrs

₹ 20-25 LPA

Director Strategy at iXceed Solutions

7-10 Yrs

₹ 20-25 LPA

Director Strategy at iXceed Solutions

7-10 Yrs

₹ 20-25 LPA

Consultant at Vbeyond Resources

3-9 Yrs

₹ 18-34 LPA

Consultant at Black Turtle

8-15 Yrs

₹ 30-100 LPA

Energy Consultant at Vbeyond Resources

2-9 Yrs

₹ 18-34 LPA

Recently Viewed

SALARIES

Amity University

JOBS

Equip9

No Jobs

JOBS

Swiggy

No Jobs

LIST OF COMPANIES

Yellow Box Hr Services

Overview

DESIGNATION

JOBS

Vertoz

No Jobs

COMPANY BENEFITS

Dolphin Sutures

No Benefits

SALARIES

Dolphin Sutures

No Salaries

REVIEWS

Dolphin Sutures

No Reviews

REVIEWS

Verisk Analytics

No Reviews

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent