AM / DM - OPD Yashoda Hospital Hitech City

Role & responsibilities

• Monitor and ensure registrations are done within TAT time and avoid crowding of people
• Counsel patients for doubts and information about specialties/doctors
• Managing crowd effectively and guiding them from time to time
• To ensure that consultants are available as per OPD timings and appointment patients.
• To have prior information about consultant leaves
• To ensure op coordinators inform consultants about appointment patients without delay
• Manage appointment patients with alternate solutions (reschedule in case of nonavailability of consultants)
• Coordinate with Call center for appointments
• To receive patient with care and provide information about Consultant's availability, appointment time etc.
• To ensure proper registration process/corrections for new patients & enter the same in the system correctly.
• To divert the patient to another available Consultant in case of non-availability/delays of the concerned consultant and managing patients accordingly
• To send the patient to ER and arrange for a consultant on priority basis if the patient's condition is critical.
• To ensure OP coordinators escort the patient to Diagnostics for investigations.
• Addressing queries & Solving problems of patients within least time and ensuring zero complaints
• To ensure all records / documentation /MIS is maintained in OPD
• To impart on the job trainings to the Coordinators / Executives
• To monitor cleanliness and decorum in consultants rooms and OP patient areas

Preferred candidate profile

Presentable, Courteous, Proactive, Good Communication skills, Team Player, Multi-tasking abilities

Candidate from Healthcare / Diagnostics with relevant experience.