Associate Lead Consultant - AWS Job

10+ Years

• Proficient with AWS Cloud technologies for SAP Workload migration on AWS ( SAP RISE)
• Provide advisory role to Ingenia team especially the IT Director on all cloud aspects that covers AWS , SAP Migration

Change & Release Management:

• Specialized knowledge of Change Record (CR) tool, Change management activities, and Release management activities.
• Monitor and improve the effectiveness of change management process.
• Enforce change management activities, and conduct change impact assessment
• Manage any CRs that need to be excluded from SLA reporting.
• Efficiently communicate changes, change status, and management activities to stakeholders.

Configuration Management:

• Good knowledge of configuration management tools & processes, release management tools & process
• Manage the CI life cycle for a couple of CI types, ensure modifications to CMDB are recorded, and monitor the configuration management process.
• Identify configurable items, access privilege, support the audit process, and implement corrective action.
• Define scope for release, plan release schedule and requirements, and devise back-out plan.

Customer & Stakeholder Management:

• Has working knowledge of customers business domains and technology suite.
• Use latest technology, proactively suggest solutions to increase business, and understand customers business.

Incident/ Request Management:

• Expert knowledge of MS Excel (Graphs/creating/modifying) and the Incident Management Process/lifecycle.
• Create and manage Incidents and Requests, enforce management activities, facilitate daily operation meetings, communicate status and activities to appropriate stakeholders.
• Drive weekly Incident/Request Management aging meeting, and perform account-specific assessments.

Infrastructure Management:

• In depth understanding of Infrastructure concepts on both on-premise and cloud.
• Support on-premise and different cloud providers and execute infrastructure automation scripts as per defined SOP and centralized process.
• Create iteration, infra-as-code implementation plan, and generic plans as required.
• Identify and resolve issues in the infrastructure, conduct impact analysis for identified risks and gaps, and carry out RCA for recurring infrastructure issues.

Knowledge Management:

• Expert-level knowledge of Knowledge Management principles and practices.
• Broad and deep understanding of the field and are recognized as leaders in the industry.
• Write white papers/ blogs at internal and external level

Organizational Awareness:

• Good understanding of commercial context and organizational culture.
• Understands and uses organizations structures, rules and networks.
• Knows, respects and fully subscribes to organizations code of conduct and values.

Problem Management:

• Facilitate the Problem Management Process, identify unsuccessful changes, and define separate problem record for required parties.
• Conduct periodic reviews on progress and completion of problem records.

Service Level Management:

• Assist in SLA compliance and monitoring, support customer environment, and provide standardized procedures to restore services.
• Minimize adverse impact of disruption of services on business operations.

Platform/ Technology Knowledge:

• Implement and configure/customize products and contribute to reusable assets and solutions.
• Analyze frameworks/tools and present recommendations and develop training materials.
• Demonstrate thought leadership through whitepapers and webinars.

Accountability:

• Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

Collaboration:

• Shares information within team, participates in team activities, asks questions to understand other points of view.

Agility:

• Demonstrates readiness for change, asking questions and determining how changes could impact own work.

Customer Focus:

• Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.

Communication:

• Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

Drives Results:

• Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.

Resolves Conflict:

• Displays sensitivity in interactions and strives to understand others views and concerns.