Dispatch Head

Key Responsibilities:

1. Inventory Management

Real-Time Tracking: Utilize software to monitor stock levels and automate inventory updates.

Forecasting: Analyse sales data to predict demand and adjust stock levels accordingly.

2. OrderFul filment

Pick and Pack: Streamline the process of picking items from shelves and packing them for shipment.

Automation: Implement technology like conveyor belts and robotics to speed up fulfilment.

3. Shippingand Logistics

Carrier Partnerships: Collaborate with multiple shipping carriers to optimize costs and delivery times.

Last-Mile Delivery: Focus on efficient last-mile delivery solutions to enhance customer satisfaction.

4. ReturnsManagement

Easy Returns Process: Create a straightforward returns policy to encourage customer trust and satisfaction.

Reverse Logistics: Implement an efficient process to handle returned items and reintegrate them into inventory.

5. CustomerExperience

Transparency: Provide customers with real-time tracking information and updates on their orders.

Personalization: Use data to tailor packaging and communication to individual customers.

6.Technology Integration

Warehouse Management Systems (WMS): Use WMS to manage inventory and streamline operations.

E-commerce Integration: Ensure seamless connectivity between the e-commerce platform and the warehouse system.

Requirements
Qualifications:

Bachelor degree in Supply Chain Management,Logistics, or a related field; additional certifications in logistics ordispatch management are a plus.

10-15 years of experience in dispatch operationswithin the food packaging or FMCG industry.

Strong knowledge of food packaging standards,including hygiene, safety, and regulatory compliance for food-grade materials.

Proven experience in inventory management,logistics coordination, and dispatch optimization.

Excellent leadership and team management skills,with the ability to motivate and develop staff.

Proficiency in SAP and other ERP systems.

Strong analytical and problem-solving skills,with a focus on efficiency and customer satisfaction.

Excellent communication skills for effectivecollaboration with internal teams and external partners.