Collection Manager / BNPL Officer

1. Collections Management:
Manage and drive collections for BNPL (Buy Now, Pay Later) and other financial services.
Handle overdue accounts and ensure timely recovery of payments.
Follow up with customers through calls, emails, and visits to resolve pending dues effectively.
2. Coordination with Stakeholders:
Work closely with sales, finance, and operations teams to streamline the collections process.
Coordinate with collection agencies or legal teams to escalate cases when required.
3. Customer Relationship Management:
Build and maintain strong relationships with customers to ensure timely payments.
Address customer queries, grievances, and disputes related to collections professionally and empathetically.
4. Monitoring and Reporting:
Track payment dues, recovery progress, and outstanding amounts.
Prepare and present daily, weekly, and monthly reports on collections performance to management.
5. Process Compliance:
Adhere to legal and organizational guidelines for recovery and debt management.
Ensure ethical and professional collection practices at all times.

- Proven experience in collections, loan recovery, or working with a bank/banking entity.
- Ability to handle sensitive customer situations with empathy and professionalism.
- Must have prior experience in a collection agency, loan recovery, or banking entity

-Strong negotiation and persuasion skills to achieve recovery targets.
-Proficiency in MS Excel and other reporting tools.
-Excellent communication skills (written and verbal) in English, Hindi, and local languages.
-Strong problem-solving and organizational skills.

Any Commerce Degree

Hindi, Marathi, English

Salary: 4 LPA

Expected Joining: January 2025

Note: This role is specifically focused on collections and BNPL recovery processes, and we encourage female candidates to apply.

Job Category: Others

Job Type: Full Time

Job Location: Pune

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