Finance Operations Role - Retail Operations - Insurance Domain (4-14 yrs)

- Participate in designing of premium collection, reconciliation and refund life-cycle journey basis the product features

- Conceptualise collection avenues and work with Finance team to enable collection functionality across all touch points

- Oversee day-to-day financial operations including payroll, salaries, and financial due diligence.

- Ensure accurate and timely processing of payroll and employee compensation.

- Manage internal financial processes and reporting to ensure accuracy and compliance.

- Prepare and analyze financial reports to provide insights into financial performance and operational efficiency.

- Assist in budgeting and forecasting activities.

- Generating and sending accurate invoices to customers in a timely manner.

- Tracking invoice status and following up on overdue invoices to ensure timely payments.

- Work in close collaboration with technology organization in designing and delivering such tools/solutions that would exceed customer and distributor expectations

- Become bridge between various business functions - Technology, Finance, Compliance in designing seamless premium payment options for Customers

- Own technology applications and ensure both business requirements and unit test are executed with efficacy

- Conceptualise and incorporate exception management process so that Service Delivery failures are identified and remediated before impacting Customer or the Distributor

- Work with agile and lean mindset by relying on technology for transaction management and focus on Customer and Distributor Value Preposition

- Implement process controls to avoid any kind of regulatory, reputation or financial breaches

- Have a bachelors degree from a recognised institute

- Have solid foundation in Business Operations

- Have deep functional understanding of Technology and Digital solutions

- Have knowledge and experience in managing Retail Operations within Insurance domain

- Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions

- Able to think on your feet to navigate through the ecosystem and deliver solutions

- Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process

- Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers.

- Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing

- Have extensive experience in understanding financials and cost of operating the function

- Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas.

- Thrive in environments that celebrate co-creation and collaboration.

- Have strong technical knowledge on building scalable backend processes

- Are passionate about leveraging new age digital tools and technologies to transform customer experience.