IT Helpdesk Manager at XL Dynamics India Pvt Ltd

• Position: IT Helpdesk Manager
• Job Shift: Night
• Experience: 8 - 10 years
• Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
• Job Location: PAN India
• Salary Range: ₹ 10,00,000 ₹ 15,00,000 p.a

KEY RESPONSIBILITIES:

• Managing and supporting a team of Help Desk Technicians.
• Mentoring your team, providing training, and conducting performance evaluations. Monitoring team performance and developing feedback reports for management.
• Communicating with clients and providing in-person and phone support, if required.
• Troubleshooting and resolving technical issues.
• Managing escalations and ensuring any issues are resolved in a timely manner.
• Prepare reports and share with stakeholders.