Crm Tester

Xilligence is looking for a CRM Tester with Banking Domain Experience.

Experience: 3 - 6 years

Location: Middle East(Onsite)

Education: Degree in Information Technology

Professional Certification: Certification in any testing tool is preferred.

Responsibilities

• Develop comprehensive test plans, strategies, and test cases for Dynamics CRM CE implementations and updates. Responsible for conducting the testing, thereafter, analyse the results and then submit observations to the development team.
• Collaborate with Techno-Functional Analysts to understand business requirements and translate them into test scenarios and subsequently develop Requirement Traceability Matrix.
• Perform functional, regression, integration, performance, and user acceptance testing (UAT) for Dynamics CRM CE solutions.
• Understanding and ability to validate CRM workflows, customizations, plugins, and integrations
• Ability to understand integrated applications to CRM solution and develop test cases that ensure the applications are validated as part of testing.
• Identify, log, track, and manage defects to closure using appropriate tools (e.g., Azure DevOps, JIRA)
• Retest resolved issues and provide detailed feedback to the development team.
• Excellent ability to maintain detailed test documentation, including test scripts, results, and issue reports
• Work closely with the development and business teams to understand customization requirements.
• Assist in the development of user guides, training materials, and test deliverables
• Develop and maintain automated test scripts for Dynamics CRM using tools like Selenium, Power Automate, Leapwork or other

Skills & Experience:

• Strong knowledge in Banking application domain
• Dynamics CRM experience
• Comprehensive knowledge on Multi-Platform / Multi-Architecture App Development
• Knowledge in Microsoft TFS for reporting bugs and version management tool are added advantage.
• Review of software requirements
• Preparation of test cases
• Execution of tests using automated tools
• Reporting of defects
• Preparation of test reports
• Planning and organizing business meetings
• Strong verbal and written communication skills
• Complaint handling skills
• Team work and coordination