CRM Techno Functional Consultant

Job description

Xilligence is looking for a CRM Techno Functional Consultant with hands on experience in MS Dynamic 365, SQL, Mobile application and Banking Domain Preferred.

Experience- 4+ Years

Location- Middle East(Onsite)

Education: Degree in Information Technology domain

Professional Certification: Microsoft Dynamics CRM certifications

KEY RESPONSIBILITES

• Work with the Customer Insights Technology (CIT) team and clients to build and maintain the functional aspects of MS Dynamics CRM including but not restricted to analysis, design, estimation, development of business requirements.
• Support the design of service desk, sales, marketing and business processes for improved customer and user experience.
• Support use of CRM from mobile devices, outlook integration, dashboard/reports and overall configuration
• Implement business process activities/enhancements on CRM ensuring maximization of out-of-box features
• Prepare presentation packs to showcase the conceptual deliveries on hand
• Develop and maintain strategy for reports/dashboards. Dashboard/Report development using CRM Dashboard functionality, Power BI, SSRS etc
• Participate in the set-up of all environments including production.
• Work closely with QA team for SIT and with business for UAT
• Support the training of new team members on existing business processes and required tools
• L2/L3 troubleshooting of Dynamics CRM
• Functional Documentation and Knowledge base ownership
• Demonstrate clear understanding of how different aspects of the D365 Microsoft suite can be utilized to meet organizations objectives
• Contribute to the overall enterprise architecture

Roles and Responsibilities:-

• Over 5 years Dynamics CRM consultancy experience
• Strong understanding of Microsoft Dynamics 365, Dynamics CRM 2016/2015
• Ability to develop OOB workflows, business process flows, set up front-end validations and understanding of JavaScript use on CRM FE.
• Proven ability to track unit testing, SIT and UAT status via test automation tools, DevOps or Jira.
• Knowledge of VeriPark VeriTouch is desirable
• Experience of providing CRM Demonstrations & Training
• Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
• Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules including functional and security framework
• Microsoft SQL Server understanding
• Ability to create high quality functional documentation and strong requirements gathering skills.
• Experience developing reports, dashboards, forms, workflows in Microsoft Dynamics CRM
• Exposure on mobile applications via Dynamics CRM is desirable
• Support the Installation and configuration support of on-premise (preferable)/online Dynamics CRM.
• Strong collaboration and investigative skills and the ability to cross reference information for accuracy
• Strong verbal and written skills, especially around documentation
• Ability to work in a team environment, independently, take direction, and follow instructions.
• Ability to work under pressure, multitask and adapt quickly to changing priorities
• Highly confident with providing support and training to users
• Strong attention to detail and a keen desire to deliver the highest quality solutions to customers
• Solves complex problems with creative solutions
• Self-Starter with ability to handle multiple tasks and shifting priorities
• Thinks clearly and calmly under pressure
• Places emphasis on client satisfaction
• Business analysis
• Client facing skills
• Banking / Financial Domain knowledge preferred

KEY COMPETENCIES :-

• Understanding of all D365 CRM modules, entity relationships, forms, notifications, integrations, business unit hierarchy, security framework etc
• Understanding of Microsoft Power Platform
• Excellent presentation and communication skills
• Excellent documentation skills