E-Commerce Executive

We are currently seeking an enthusiastic, skilled, and dedicated Telecaller to join our team. This position is ideal for individuals with a bachelors degree and basic English communication skills, who are eager to assist customers with queries and resolve complaints effectively.
Job Responsibilities:
Handle inbound customer calls professionally and efficiently, addressing product-related queries, concerns, and complaints.
Resolve customer issues and complaints by identifying the problem, offering appropriate solutions, and following up to ensure satisfaction.
Maintain a record of customer interactions, inquiries, and complaints in the system.
Ensure that customer feedback is escalated to the relevant departments for further action, if necessary.
Maintain a positive and helpful attitude, ensuring that each customer feels valued and heard.
Stay updated on product information, promotions, and company policies to provide accurate responses.
Qualifications:
Any Bachelor's degree (Any discipline).
Basic proficiency in English (both verbal and written).
Strong communication and interpersonal skills.
Basic knowledge of MS Office (Word, Excel, Outlook).
Ability to work in a fast-paced environment.
Positive attitude with a willingness to learn and grow.
Prior experience in customer service or tele calling is a plus but not mandatory.
Skills and Competencies:
Customer-focused with a keen interest in helping others.
Patience and problem-solving ability when handling complaints.