Call Center Team Leader

Call Center Team Leader SaaS Sales
(Hybrid 3 days WFH/ 3 days WFO)

Are you a leader with a passion for driving results in a sales-driven environment?
We are looking for a dynamic Call Center Team Leader to manage and inspire a team of 5+ Business Development Associates (BDAs) who are focused on selling our cutting-edge SaaS product, AUTOSherpa CRM.


What You'll Do:

Team Management:

• Supervise a team of 5+ BDAs to ensure they meet daily, weekly, and monthly sales KPIs.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Manage shift schedules and monitor adherence to time and attendance policies.

Sales Strategy Execution:

• Align team activities with the company's sales goals and objectives.
• Track daily call metrics and ensure lead qualification, follow-ups, and closures are executed effectively.
• Ensure proper utilization of CRM tools like Zoho (Bigin) CRM and dialer platforms to streamline workflows.

Training and Development:

• Provide on-the-job training for BDAs to improve communication skills, objection handling, and product knowledge.
• Foster a culture of learning and continuous improvement within the team.

Reporting and Insights:

• Prepare and present daily/weekly performance reports to the management.
• Analyze call data and identify areas for improvement in processes or strategies.

Customer Engagement Oversight:

• Ensure that all team members maintain a high level of professionalism during customer interactions.
• Handle escalations and resolve customer complaints effectively.

Were looking for people who have -

Experience:

• 3+ years of experience in a call center environment, with at least 1-2 years in a leadership role.
• Proven track record of managing and motivating sales teams to achieve goals.

Skills:

• Strong communication and interpersonal skills.
• Analytical mindset to track metrics and implement data-driven strategies.
• Proficiency in using CRM software (experience with Zoho/Bigin/Hubspot CRM is a plus).

Personality Traits:

• Leadership: Ability to inspire and lead by example.
• Results-Driven: Focused on achieving measurable outcomes.
• Adaptability: Quick to adjust to dynamic sales environments.

Compensation Plan

Freshers: 1-3-month training period with stipend.
Annual CTC: ₹ 6,00,000 (including variable pay).
Experienced Candidates: Attractive compensation with limitless growth potential.

ABOUT US

At AUTOSherpas.com, part of WyzMindz Solutions, we empower automotive dealers and manufacturers with CRM solutions that enhance customer engagement across India. We are trusted by industry leaders like Indus Motors, Kataria Automobiles, Popular Vehicles, Kalyani Motors, Adviath Hyundai, Standard Chartered Bank, Lenovo, Flipkart, and Airtel.

BUSINESS LOCATION:
WyzMindz Solutions Private Limited
Address 19/3, 3rd Floor, Srinivasa Industrial Estate Behind RMS International School & PU College, Kanakapura Rd, Konanakunte, Bengaluru, Karnataka 560062
Landmark - Near Yelachenahalli Metro Station, Kanakapura road
Google Map - https://goo.gl/maps/mNN9R37hG4UsP4rN8
Website - AUTOSherpas.com