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Wurth Information Technology India
posted 5mon ago
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Flexible timing
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Job Description
- Provide technical support and troubleshooting assistance for unified communication systems, including PBX, Microsoft Environment, Teams Telephony, and VoIP.
- Respond to and resolve incidents and service requests related to unified communication platforms, ensuring timely resolution and customer satisfaction
- Collaborate with clients and internal teams to gather requirements, design solutions, and implement unified communication systems.
- Configure and maintain PBX systems, including system setup, user provisioning, call routing, and voicemail configurations.
- Ensure seamless integration of unified communication solutions within the Microsoft Environment, such as Microsoft Teams and Office 365.
- Assist in the deployment and administration of Teams Telephony solutions, including user setup, call routing, and call management.
- Troubleshoot and resolve issues related to VoIP networks, including call quality, network connectivity, and interoperability problems.
- Monitor the performance and availability of unified communication systems, proactively identifying and resolving any issues or bottlenecks.
- Collaborate with vendors and third-party providers for support escalations and problem resolution.
- Document support activities, including incident resolution, troubleshooting steps, and knowledge base articles.
- Stay updated with the latest industry trends and advancements in unified communication technologies, recommending improvements and optimizations.
Knowledge/Skills Required!
Must have strong knowledge in the following skills: -
- Experience with Office365 in (hybrid topologies) (Teams Exchange).
- Basic understanding of core IT infrastructure/network concepts, role of firewalls, load balancers, VPN, (Protocols like DNS, DHCP, NTP, TCP/IP) network performance indicators (latency, bandwidth, jitter, packet loss).
- Knowledge about deploying and troubleshoot Outlook/Teams/ (Skype for Business desktop).
- Experience with enterprise PBX / IP-PBX use-cases.
- Teams voice user/entity management, Skype for Business Server user/entity management.
- Experience in supporting SIP-Trunks or PSTN connections, phone number management SBC/media gateway management is not required.
- Basic SIP protocol understanding to troubleshoot SIP PSTN calls with AudioCodes OVOC.
- Exchange online/(hybrid) user/entity management.
- Basic SMTP protocol understanding and experience with E-Mail delivery best practices and Security/AntiSpam/Phishing mechanisms (SPF, DKIM, DMARC, ARC) to troubleshoot external/internal E-Mail delivery.
- Understanding and managing E-Mail signatures with (CodeTwo and/or Mailtastic) or any other solution (can be trained).
- Basic understand of E-Mail encryption technology with Office365
Employment Type: Full Time, Permanent
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based on 30 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Wurth Information Technology India Benefits
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