WTW | Walkin Drive - Billing Administrator - 7th Feb - Vikhroli

Job Summary

To handle agency billing where we invoice Clients for premium & fees, for their insurance coverage and book revenue in the form of commission

Principal Duties/Responsibilities

• Review, Analyze and assess carrier/broker documentation for processing insurance billing
• Process Agency bills including endorsements, audits, cancellations, extensions, new accounts, renewals, reports and fees
• Generate and send the invoices to customers via Mail/E-mail
• Handle undelivered invoice exceptions in timely manner
• Following SOPs Client/Carrier specifications and adherence of all statutory requirements
• Liaise with Client Managers and Client Support Service Teams for agency bill issues and resolve discrepancies
• Timely and effective responses to all queries, requests, corrections, etc. received from field offices / Service centers in centralized agency mailboxes
• Develop a sound understanding of the Billing Process along with the related upstream and downstream process
• Maintain Quality and Turnaround standards.
• Participate and contribute in potential process improvement areas
• Ensure ongoing, effective relationships with stakeholders (Internal/external).

Top 5 Competencies:

• Focusing on Clients
• Working in Teams
• Driving Excellence
• Fostering Innovation
• Adapting to Change

Key Skills required for the job

• Communication Skills Business Writing and Verbal
• MS Excel
• Eye for Detail
• Logical Thinking
• Interpersonal Skills

Required Qualifications, Knowledge, Experience

Qualifications: Any Graduate

Knowledge: Good understanding and knowledge of MS office (Especially MS Excel)

Shift timing: 6:30PM to 3:30AM

Experience: 2 to 7 years.