Associate Director - Corporate Risk & Broking Operations - Client Specialist Team (10-15 yrs)

Position : Associate Director - Client Specialist Team

Location : Vikhroli/Hybrid

Reporting to : Director

Shift timing : 6:30 pm - 3:30 am

Job Summary :

- The Associate Director role is responsible for business, operations and human resource management for aligned lines of business within our Corporate Risk and Broking operation.

- The role will provide strategic advice to the Business Head on operations and resource planning, financial sustainability, compliance, and lead a large operations

Principal Duties/Responsibilities:

Strategy:

- Collaborate with stakeholders to shape and execute short and long-term business strategies.

- Lead strategic initiatives to address business needs and drive organizational change.

- Contribute to the development of the client service propositions and service delivery strategies for North America Corporate Risk and Broking lines of business

- Review future work transfer opportunities and present proposals / work transition plans to the Business Head and relevant stakeholders

Operations Management/Operational Effectiveness:

- Plan and oversee strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional areas of focus

- Define and implement short and long-term organizational goals, objectives, strategic plans, policies, and operating procedures; track performance and initiate improvements as needed.

- Ensure department adherence to compliance / statutory requirements and operate within the guidelines of internal and external regulators

- Align operations with organizational objectives to deliver continuous improvement in areas such as risk, compliance, quality, and financial outcomes

- Monitor and evaluate performance of the team against service level agreements and business targets.

- Manage stakeholder relationships and collaborate with teams across locations to enhance business outcomes and client service.

- Foster a culture of continuous improvement by identifying opportunities for automation and process optimization.

People Management/Development :

- Lead succession planning for key leadership roles and own the talent development for the team.

- Responsible for developing frontline and operations leaders through coaching and team building while serving as an escalation point for operational issues and complaints

- Work with Human Resources to develop and implement a Talent Management strategy

- Conduct periodic and annual performance reviews for all direct reports, ensuring alignment with business goals

Top Competencies :

- Strategic Thinking and Vision

- Problem Solving and Decision-Making

- Client centric mindset

- Collaboration and Teamwork

- Operational Excellence

- Innovation and Change Mindset

- Stakeholder Management and Communication

- Leadership and People Development

Knowledge/Experience:

- 10 + years experience in the financial services industry with at least 8 of these in a leadership role. A background in insurance broking background would be an advantage

- Proven track record of delivering excellent levels of client service across varied stakeholders through a large operation

- Experience of working in a matrix organisation, managing multiple stakeholders

- Broad operations expertise which encompasses previous knowledge of coordinating with diverse functions such as operations, IT, compliance and risk

- High levels of business acumen with an understanding of company and Business Unit strategy, operating environment and business objectives

- Knowledge and experience in organizational effectiveness and operations management, implementing best practices

- Highly developed critical thinking and analytical skills

- Demonstrated leadership and vision in managing staff groups and major projects or initiatives

- Excellent interpersonal skills and a collaborative management style.