WTW Walkin Drive | Pension Admin | 23rd Jan

Designation: Advisor/Trainee

Experience: O - 5 Years

Location: Thane

Shift timings: 6:30AM to 3:30PM & 1:30PM to 10:30PM

Responsibilities:

• Communicate effectively with client/members via the telephone, remembering each caller will
  have a different level of understanding. Record each call as they occur.
  • Consistently provide a quality customer experience to clients/members.
  • Continuously seek to identify areas where the service to clients/members could be improved and
  communicate to the Senior Administrator/Team Leader.
  • Deal with queries and requests by the use of standard letters and reference to procedures.
  • Recognise and escalate potential problem and potential complaint cases.
  • Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
  • Seek clarification where errors are made.
  • Monitor own workflow to ensure service levels are achieved.
  • Prioritise and manage own workload and maintain a rolling schedule of objectives.
  • Accurately perform manual calculations.
  • Know and live the firms values.
  Operations Management/Operational Effectiveness
  • Participate and contribute in team huddles.
  • Proactively support key initiatives that have been delivered to implement change.
  • To ensure any feedback (including breach/errors) found in the process is informed to the team
  Manager instantly.
  

Relationship management
• Assist the wider team in more complex / project work when required.
• Accountable for own development, identifying and raising any learning needs with Administration
Co-ordinator.
• Understand your role within the team.
• Support colleagues for holiday cover and workload peaks.
• Update and maintain skills matrix.

Requirements:
Experience - 6 months to 8 years

Criteria:
Must have completed full-time graduation.
Good communication and interpersonal skills.

Experience in Pension/Insurance (International) preferred.

Immediate joiners preferred

Perks & Benefits:
Hybrid work model.
Transportation facility.
Work Life Balance.
Positive work culture.