3D secure Implementation Engineer

What you will be doing in the role:

Client Implementation and Onboarding:

• Collaborating with Implementation Managers and clients to gather requirements.
• Reviewing and validating client requirements, identifying gaps, and providing feedback when necessary.
• Building client configurations in all environments and supplier platforms within agreed timelines.
• Testing, troubleshooting, and resolving implementation issues to ensure seamless deployments in time for client go-lives.
• Documenting and updating all projects records and trackers.

Stakeholder Collaboration:

• Serving as main point of contact for clients during implementation providing guidance, expertise, and regular implementation updates.
• Coordinating and following up with 3DS suppliers on configuration requests to ensure timely delivery.
• Working cross-functionally with internal teams (Implementations, Operations, Technology teams, Account Management) to deliver client requests and 3DS service enhancements.

Operational support

• Advising clients on best practices for authentication rules and solutions to enhance the customer authentication journey.
• Providing training to clients on 3D Secure and supplier portals.
• Conducting transaction research and investigating authentication issues.
• Supporting client queries and escalations relating to 3D Secure.
• Supporting all operational 3DS initiatives including (but not limited to) new supplier integrations and service optimisation projects.
• Analysing 3DS-related data, monitoring transactions, and compiling reports.

Key requirements:

- Deep understanding of EMV 3DS standards, payment authentication methods and protocols.

- Strong communication and stakeholder management skills

- Proven ability to manage multiple projects and deadlines in a fast-paced environment

- Experience in payments system implementations, with a focus on 3DS or similar technologies.

- Excellent problem-solving and analytical skills with a focus on client satisfaction.

- Strong client facing skills with a focus on delivering exceptional service.

- Ability to work across teams and coordinate effectively with stakeholders.

- Meticulous attention to detail in documentation, testing, and implementation.

Preferred:

- Experience with global card networks like Visa and Mastercard

- Experience of Postman is a plus

- Familiarity with fraud detection tools and strategies

This role will work with clients in different regions (e.g. Europe, Asia-Pacific) so will require shift work. A comprehensive induction will be provided in addition to ongoing training/support