Customer Care Executive - Voice Process (Trilingual)

Virtual Interview Details:
We are conducting virtual interviews for the Customer Care Executive position. If you're interested, please join the virtual interview at the scheduled time.

Virtual Interview Details:
Date: [06-Mar-25]
Time: [11:30Am]
Mode: Google Meet (Virtual)
Google Meet Link:

Google Meet joining info

Video call link: https://meet.google.com/kwd-jktt-ukw

Or dial: ‪(US) +1 267-223-9357‬ PIN: ‪608 715 304‬#

More phone numbers: https://tel.meet/kwd-jktt-ukw?pin=9290623318656

Instructions:

1. Please join the interview using the Google Meet link above at the scheduled time.
2. Ensure you have a stable internet connection and a quiet environment to participate.

How to Apply:
Interested candidates who meet the language fluency and other requirements are encouraged to apply. We are looking for individuals who are passionate about providing excellent patient care and service.

Job Description:

Position: Customer Care Executive
Location: Mindspace Road, Gachibowli
Qualification: Any Degree
Salary: ₹14,000 to ₹16,000 (Take-home)

Languages Required: English, Hindi, Telugu (Fluency in all three languages is mandatory)

Shifts: Rotational Shifts with Rotational Week-offs

Job Overview:
We are looking for dedicated and customer-oriented individuals to join our team as Customer Care Executives. In this role, you will be the first point of contact for patients, assisting them with appointment scheduling and providing information related to hospital services. The ideal candidate should be fluent in English, Hindi, and Telugu and have a passion for delivering exceptional customer service.

Key Responsibilities:

• Handle inbound and outbound calls regarding hospital services, appointment bookings, and patient queries.
• Provide accurate and clear information to patients about available services, doctors, and treatments.
• Schedule and confirm patient appointments, ensuring proper coordination with relevant departments.
• Maintain detailed records of patient interactions, appointments, and feedback.
• Address patient concerns or issues and escalate to appropriate channels if necessary.
• Ensure a positive experience for every patient by delivering friendly, professional, and efficient service.
• Follow up with patients to confirm appointments and gather feedback.
• Adhere to company policies, confidentiality agreements, and service quality standards.
• Work in rotational shifts, including weekends and holidays, as part of a flexible schedule.

Qualifications & Skills:

• Any Graduation.
• Fluency in English, Hindi, and Telugu is mandatory.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-first approach.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Positive attitude, professionalism, and a strong commitment to providing excellent customer service.
• Previous experience in customer service or healthcare-related roles is a plus but not mandatory.

Shifts and Work Environment:

• Rotational shifts with rotational week-offs to provide flexibility.
• The position is based in Mindspace Road, Gachibowli, in a dynamic and supportive work environment.