Assistant Restaurant Manager

Role & responsibilities

1. JOB DETAILS:

Position Title: Asst. Restaurant Manager , Restaurant Manager

Reports to: Cluster Manager

Department: Operations

Division: Region

Job Code:

Prepared / Revised on:

2. JOB PURPOSE:

To ensure perfect Customer Service & Product Quality by ensuring & adhering to the brandss SOPs along with maintaining Training Standards & Culture in the Restaurant.

3. JOB DIMENSIONS:

Financial Data & Number of

Staff Supervised: Operating Budget/

Revenues:

Direct Reports:Total: 0

4. KEY ACCOUNTABILITIES:

Description Performance Indicators

Operations

- Create staff schedule to ensure appropriate staffing

- Track stock levels of food, supplies, and equipment,

forecast needs, and oversee ordering as necessary

- Take ownership of budgets and cost control methods to

minimize expenses

- Address customer needs, comments, and complaints

- Adhere to and enforce employee compliance with health,

safety, and sanitation standards

- Ensure all employees are working within the operating

standards

- Report on financial performance, inventory, and personnel

- Ensure all food safety procedures are strictly adhered to

according to sanitary regulations

- Work closely with management to meet revenue objectives

- Implement appropriate strategies to resolve adverse trends

and improve sales

- Maintain safe working conditions

- Follow company policies and procedures regarding the

handling of cash, property, products and equipment

- Audit inventory levels to ensure product availability, and

order products as necessary - 100% compliance

Customer Service

- Conducting OJTs at the Restaurant to ensure 100% Quality

Product & Customer Service

- Weekly Class room Sessions based on the TEI

performance

- Behavioural Training sessions for frontlines

- Further integrating Customer concerns handling

- Conducting Store level Competitions on the Product

Quality

Training & Development

- Conducting Inductions for On-boarding Store Team

- Strengthening Restaurant Team on companys SOP

- Strengthening Training Culture in the Restaurant

- Maintaining & Adhering Training Matrix

- 100% SOCs timely completion & certification

- Sharing Monthly / Weekly Calendars & Monthly Training

Dashboard

- Check & Ensuring Store Teams Aggregator Knowledge

Maintaining & enforcing RAPL usage & Registrations

Projects

- New Product Launches - 100% compliance

- 100% compliance

- 100% compliance5. COMMUNICATIONS & WORKING RELATIONSHIPS:

External:

. Customers

6. QUALIFICATIONS, EXPERIENCE, & SKILLS:

. Qualification Graduate/Diploma in Training/Hotel Management

. Experience 4-5 yrs. of quality experience in the field of Operations/ Skill based Training

Contact Person :- Soumik Basu (HR)

M :- 9147337739