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3 World Phone Internet Services Jobs

VoIP & Support Executive

1-5 years

New Delhi, Lucknow, Ahmedabad + 1 more

1 vacancy

VoIP & Support Executive

World Phone Internet Services

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

The ideal candidate will be responsible for providing advanced technical assistance and problem resolution to our customers. If you have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply for this vital role.Responsibilities : Advanced Troubleshooting : Provide second-level technical support for complex issues, including software and hardware problems.Analyze, diagnose, and resolve technical issues efficiently and accurately.Customer Interaction : Interact directly with customers via phone, email, or chat to understand and address their technical concerns.Ensure a positive customer experience through effective communication and problem resolution.Escalation Handling : Escalate issues to appropriate internal teams when necessary, ensuring timely and effective resolution.Collaborate with cross-functional teams to expedite problem resolution.Knowledge Base Contributions : Contribute to the development and maintenance of the knowledge base by documenting solutions, troubleshooting steps, and best practices.Share knowledge with Level 1 support and other team members.Process Improvement : Identify areas for process improvement and efficiency within the support function.Implement and suggest improvements to enhance overall support operations.Training and Mentoring : Provide guidance and training to Level 1 support staff.Mentor junior team members and assist in their professional development.Reporting : Generate and analyze reports related to support ticket trends, resolution times, and customer satisfaction.Provide insights to management for continuous improvement.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Support Executive roles with real interview advice

People are getting interviews at World Phone Internet Services through

(based on 4 World Phone Internet Services interviews)
Company Website
Job Portal
25%
25%
50% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at World Phone Internet Services are saying

Support Executive salary at World Phone Internet Services

reported by 1 employee with 1 years exp.
₹2.5 L/yr - ₹3.2 L/yr
24% less than the average Support Executive Salary in India
View more details

What World Phone Internet Services employees are saying about work life

based on 40 employees
60%
52%
57%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

World Phone Internet Services Benefits

Job Training
Team Outings
Work From Home
Health Insurance
Soft Skill Training
Gymnasium +6 more
View more benefits

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