Executive - Store sales

Key Responsibilities:

• Customer Engagement:
  Greet and engage customers with professionalism and enthusiasm, ensuring a warm, welcoming, and positive experience from the first point of contact.
• Product Consultation:
  Provide detailed and compelling descriptions of products, emphasizing their features, benefits, and value, helping customers make informed purchasing decisions.
• Client Needs Assessment:
  Engage with customers to understand their needs and preferences, offering tailored recommendations and solutions that match their specific requirements.
• Query Resolution:
  Address customer queries promptly and effectively via phone, email, or in person, providing accurate and helpful information.
• Sales Assistance:
  Guide customers through the purchase process, offering expert advice and assisting in making confident buying decisions.
• Lead Generation & Outreach:
  Make proactive outbound calls to potential customers, introducing them to Wooden Street\u2019s diverse range of products and fostering new business relationships.
• CRM Utilization & Follow-Ups:
  Maintain detailed records of customer interactions, ensuring timely follow-ups and continuous engagement with prospects using CRM software.
• Team Collaboration:
  Work effectively within a dynamic team environment, contributing to shared goals and supporting team success.
• Customer Service Excellence:
  Provide exceptional service with a genuine desire to exceed customer expectations, ensuring high satisfaction and fostering long-term loyalty.
  Other Duties:
  Perform any other related tasks as assigned by the management to support business growth and operational needs.
  
  Requirements

  Key Skills & Attributes:
  

  • Excellent Communication Skills:
    Strong verbal and written communication skills to engage with customers and present product information effectively.
  • Customer-Centric Mindset:
    A passion for helping customers, with a focus on understanding their needs and delivering tailored solutions.
  • Sales Expertise:
    Previous experience in sales or business development, with a proven ability to meet and exceed targets.
  • Team-Oriented:
    Ability to work independently while collaborating effectively within a team environment to achieve collective success.
  • Proactive & Energetic:
    A self-starter with a positive attitude, enthusiasm, and the drive to achieve results.
  • CRM Familiarity:
    Experience using CRM software or the ability to quickly adapt to new systems for managing customer interactions.
    
    
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